FAQ’s

FAQ of Sixteen 12 Collectibles Ltd

The team here at 1612 are busy designing, developing, and manufacturing some of the greatest High End, Limited Edition, Deluxe Collectibles from some of our most beloved television shows.

As fans ourselves, and to not be just another “Faceless Company”, we have chosen to share the development journey of our products with you as best we can.

It must however be acknowledged that as a small business, our time is extremely limited, and we are unable to respond to individual correspondence requesting we speculate on yet to be determined product ranges, pricing schedules or release dates.

The simple rule is:

“If the information is NOT on our website – we DON’T yet have that information”.

For your convenience we have listed below the most frequently asked questions we receive here at Sixteen 12 Collectibles.

ORDERS:

  • Do you ship to EUROPE

No – we no longer ship to European customers, please contact ‘Harald Niedermeyer’ samlowry67@yahoo.de of Phantastic Planet GERMANY to order your 1612 goods. http://www.phantastic-planet.de

  • Can you post to P.O. Box numbers?

No – carriers will not insure any items dispatched to a P.O Box number.

This is not a policy of our making; it is the policy of delivery companies.

In extreme circumstances will dispatch an item to a P.O. Box address, however, if using this method, the customer agrees to suspend all rights of refund or exchange for a lost or damaged item.

  • The price next to the item on your website states TBC – What does that mean?

TO BE CONFIRMED. We do not yet have final pricing for item. We will add it to the website as soon as it is finalized.

  • The release date next to the item on your website states TBC – What does that mean?

TO BE CONFIRMED. We do not yet have a final shipping date for item. We will add this information to the website as soon as we receive it.

  • Will I receive a tracking number with my order?

Yes. You will receive full tracking by e-mail the moment your item is dispatched.

  • Will any previous Limited Editions that are Sold Out ever be re-issued?

No. All Limited Editions are released only in the size specified.

  • Can I buy spare parts?

No. All our products arrive from our factory complete, boxed, and ready to dispatch.

  • Does placing an order via Early Bird guarantee my Edition is reserved?

Yes. Your Edition will be reserved upon receipt of payment. You maintain the right to cancel your order prior to release without penalty.

  • I need to change my delivery address for an order placed, but yet to ship.

VERY IMPORTANT: If you change your shipping address on your account it WILL ONLY apply to any orders placed AFTER the change.

If you need to change your shipping address on an existing order or pre order – please e-mail Angie: info@sixteen12.com stating: your Name / Order Number / New Shipping Address

Angie will apply this change manually.

 

  • Do I have to pay Import Duty if ordering from outside the UK?

We are not responsible for any taxes due on importation of goods into your country.     Please refer to your own Government website for further details.

 

  • I have a problem with a damaged item or missing order?

Not a problem. All we request is that you politely contact us via e-mail simply stating concisely the nature of the issue. We guarantee will resolve the matter in a speedy and friendly manner.

Note: We are more than willing to help – but first you need to inform us of the problem. Rude, aggressive, or abusive communication will not be tolerated.

This type of behaviour will ALWAYS result in a full refund of your order, cancellation of all pre orders and removal from our mailing list.

 

GENERAL:

  • Why don’t you simply make more of a product so they can be cheaper?

That would be lovely. But who do we sell them too?

The properties and licences in which we work have an extremely limited appeal and as such do not easily lend themselves to the costs of mass toy production. It is a constant struggle to manufacture such low volume product using high volume methods while keeping the pricing affordable. Manufacturing in low volume makes the product significantly more expense. The tooling cost is the same whether you produce 2000 units, or 200,000 units. The cost must still be divided between each unit. Lower volume – higher unit cost.

Example of overestimating sales volume:

In 2006 we decided what the world needed was a 12” Talking Kenneth Williams Action Figure from Carry On Cleo. Without testing our market first, we went into full production of 5000 figures at a cost of £38,000 – We sold 267 of them.

After incurring months of additional storage cost, the remaining 4,733 were sold as “clearance “to TK Maxx for a fraction of the production cost losing the company nearly £20,000. Important – know the size of your target audience!

  • Why don’t you make that guest spaceship that appears in my favourite episode?

For the reasons detailed above.

As fans ourselves, we would quite happily produce every spaceship, every vehicle, and every figure imaginable as we would love to add them to our own collections.

Unfortunately, it is simple maths: there is a minimum quantity we can have manufactured and therefore a financial investment. We must be confident that investment can be recouped in the form of sales prior to committing to a specific item.

Please note that we are not at liberty to disclose confidential information pertaining to licensor contracts, nor discuss internal business of 1612 Collectibles Ltd.