Hi - Further to my last post re DEPOSIT PAYMENTS. Sixteen12 WILL NOT automatically take any money from you EVER. We don't store payment or card details. When you are ready to pay the balance on any product you have paid a DEPOSIT ONLY on, you can simply log into your account and make the transaction on that product. We will prompt you that the time has come to pay the balance via email - but we will NOT take any payment, that's down to you. Have a great day - stay well Angie ... See MoreSee Less
Hello everyone Despite a few teething problems, which we have now ironed out - you seem to have all got to grips with our new website and have found it fairly easy to navigate. Thank you for all the fabulous feedback - it means a lot! We will continue to make improvements and keep you updated. I hav...
IMPORTANT I've been inundated with these questions: How do I create an account? For now, you will be asked to create an account only if you want to BUY something - you will be asked on checkout to create your account. Where do I see my pre-orders? We are working on populating pre-orders - this is not an easy thing to add in - but rest assured, all of your Earthbound orders are logged and SAFE. I can't order more than one? We are working on this now, please wait - or check out separately.
I can't answer all comments, calls and emails individually - but THANK YOU for the overwhelming response to the new site and for all of your orders. ... See MoreSee Less
With regards to the new site. We are aware there will be some teething problems. We are noting all of your comments to pass them to the tech team when they open tomorrow. Please don't panic, you will not miss out. We can't possibly answer all of your emails and comments. We will email a FAQ update once we know where the problems are. Please do keep leaving comments so that I can work on them ... I just can't answer individuals. Thank you - Angie ... See MoreSee Less